U S E S

Useful when an individual needs to plan and prepare for a challenging conversation with a colleague or when guidance is needed to improve work relationships strained by conflict or when managers need to develop conflict management strategies and skills.

F E A T U R E S

• Encourages insight and awareness about behavior as it influences and impacts others
• Is focused on supporting the development of skills and confidence to improve communication and build positive and productive relationships
• Provides individualized support to prepare for mediation or post mediation to assist in developing and trying new strategies for improving work relationships
• Useful when an individual is unable or unwilling to meet with the other(s) but recognizes the benefit of self-reflection and behavioral change to improve relationships
• Can be administered via one-on-one sessions or via phone or Skype
• Is goal-directed and time-limited

Conflict analysis tools and contemporary frameworks for understanding conflict are used to enhance an individual's ability to effectively prevent, manage, and resolve conflict. 

B E N E F I T S

• 'Conflict competency' is a critical skill needed by managers and supervisors. Recent studies show that in the USA mismanaged conflict costs 385 million working days a year. Reports indicate supervisors and managers devote six hours of their working week dealing with toxic relationships among staff.
• Assists managers and employees in developing skills in conflict management so issues can be resolved locally and expediently to stave off potential escalation and the need for third party intervention.
• Is designed to improve an individual’s capacity to manage and resolve conflict generally as well as to directly assist with specific disputes that are currently challenging them
• Often results in significant shifts in an individual's behavior and can have a broader and more long term impact because insights and skills are applicable to other settings and relationships